As individuals we all have our own little per peeves. What may turn off one customer may not bother another. However, as retailers we can’t afford to turn off one single customer. Image is everything. Keeping our stores neat and clean is not only easy to do; it’s generally an inexpensive way to attract customers and create a pleasant store atmosphere. In today’s world a disgruntle customer can cause a lot more damage than they could in the past. With social media and the many companies like yelp online, an upset customer has a platform to express their disgust.